Update – NEW WEBSTORE COMING SOON! Be on the lookout for an activation email from us in the next few weeks. All U.S. Customers will have access by November 30th at the latest. Questions or issues? Visit https://www.amerock.com/contact-us or call 1-800-435-6959.

Frequently Asked Questions
Amerock AmerockGo

FAQs

  • Do you offer an online catalog?
    You can view and download all catalogs online at www.amerock.com
  • The screws I received with my cabinet hardware are not long enough to work on my cabinets. Can you send longer screws?
    With most of our hardware, we package 1" screws to accommodate standard 3/4" door fronts.
  • How can I tell where a particular Amerock part is manufactured?
    We list the country of origin for all Amerock products on the packaging.
  • Does Amerock manufacture pulls with a 3-1/2" or 2-1/2" hole center?
    Our standard pull has a 3" hole center, but we have some wire type pulls and solid brass pulls with a 3-1/2" hole center and a few 2-1/2" hole center.
  • What size appliance hardware do you carry?
    Amerock offers appliance pulls sized 8", 12", and 18" center to center.
  • What size screws come with the appliance hardware?
    All appliance hardware comes with 5 sizes of screws 3/4", 1", 1-1/4", 1-1/2", and 1-3/4".
  • How do I install my appliance hardware?
    Please refer to your appliance manufacturer’s instruction guide for installation of after-market hardware. Professional installation is recommended.
  • I cannot find pulls to fit my hole pattern. What can I do?
    If your hole pattern is smaller than your new pull size, then use a backplate. The backplate will cover the old holes. If your hole pattern is larger than your new pull size, then you can use a backplate or one of our many pulls with stems large enough to cover the old holes.
  • What materials are used in decorative hardware?
    Our products are made of brass, zinc die-cast, aluminum, steel, wood, plastic, acrylic, crystal, ceramic and porcelain.
  • In order to buy hinges, I need to know what type of doors I have on my cabinets. Please explain the door types:
    There are 3 basic door types: 1) FLUSH- door is inset into the frame so the door and frame are flush with each other. 2) INSET – part of the door insets into the frame and part overlays the door. In other words, the back of the door is routed out around the edge, usually 3/8" by 3/8". 3) OVERLAY- the back of the door is flat and it overlays the frame.
  • What is a load rating on a drawer slide?
    A load rating determines the maximum amount of weight a set of drawer slides can handle under normal usage. Load rating is based on an 18" drawer slide; remove so load rating for short and longer drawer slides may vary slightly.
  • How do I know what kind of drawer slides that I have?
    The best way to determine what type of drawer slide that you have is to match up the color, length and hole patterns with available slides.
  • Does Amerock hardware need cleaning and how would I do that? How about Brass?
    When necessary, decorative hardware is best cleaned with warm water, mild soap and dried immediately with a soft cloth.
  • Do you offer hinges to match all of the Amerock knobs and pulls?
    We offer a wide variety of hinges to match our knobs and pulls. Please keep in mind that not all of the hinges are available in all finishes and styles. To find out if a certain piece of our hardware is available in a specific finish, please refer to the Catalog .
  • What is Amerock's Guardian Lifetime GuaranteeTM?
    The Guardian Lifetime Guarantee represents the highest quality standards on select Amerock decorative hardware styles. For additional information on the Amerock Guardian Lifetime Guarantee, please visit the warranty section of our website.
  • Can Amerock Products Be Used In Outdoor Settings?
    None of our hardware is rated for outdoor use.
  • What Does BP Mean?
    “BP” stands for Break Pack, which is a supply chain term used to describe that the order will not require a bulk quantity purchase.
  • I Am Allergic To Nickel. Are Any Of The Amerock Knobs And Pulls Safe For Me To Have In My Home?
    Any product that is not brass, carbon steel, or zinc material may be safe to use. Contact Customer Service for further help.
  • How Much Weight Can A Hinge Hold?
    We recommend the number of hinges to use based on a ¾” thick cabinet door height. 1-35”= 2 hinges, 35-65” =3 hinges, 65-85”= 4 hinges and 85-100” = 5 hinges.
  • How Do I Measure Cabinet Overlay?
    The cabinet door overlay is the distance that the cabinet door extends past the door opening in all four directions in order to cover it. However, this distance may not be exactly equal on all four sides. So in order to accurately measure this:

    1. Close the cabinet door.
    2. Use a pencil to make a light mark on the cabinet frame using the edge of the door as your guide. Make sure you do this on the hinge side of the door.
    3. Open the door and measure from that mark over to the edge of the face frame. NOTE: This measurement is normally in the range of 1/4" to 1-1/2".

    NOTE: This measurement is normally in the range of 1/4" to 1-1/2".
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